Introduction

Memorial Hermann Health System is the largest not-for-profit health system in southeast Texas and consists of 17 hospitals, 8 Cancer Centers, 3 Heart & Vascular Institutes, and 27 sports medicine and rehabilitation centers, in addition to other outpatient and rehabilitation centers.

Opportunity

How could we leverage new technology and user-centered design methodologies to create an holistic, compassionate experience for Memorial Hermann patients?

Approach

Project Milestones:

1. Interviews & Personas

2. Collaborative Workshop

3. Experience Concepts

4. MVP Detailed Design & Pattern Library

1. Interviews & Pesonas

2. Collaborative Workshop

3. Experience Concepts

4. MVP Detailed Design & Pattern Library

Outcome

We delivered powerful user insights, inspiring experience concepts, and a strong tactical MVP of the Patient Portal.

Memorial Hermann leveraged the materials to plan the future of the patient experience on their digital platforms.